Policies and Procedures

Registration/Payment
       We strongly advise advance registration. To do so, e-mail or call us to see if guides/rooms are available. We require a $50 deposit per room and a $150 deposit for all guiding reservations. This can be accomplished over the phone with a credit card (Visa or Mastercard) or by a check mailed and made out to Rock and River. The balance is payable upon the completion of your stay/activity. We accept calls from 7:00 a.m. to 8:00 p.m. but because we are out most days, we recommend you call in the morning (before 9) or evening for best results.

Cancellations/Refunds
       In keeping with our philosophy, we’ve implemented a cancellation/ refund policy that is fair, simple and based upon mutual trust. In the case of a client cancellation for guiding, no refund will be issued but if notification is given more than 14 days in advance a full credit for future guiding will be given. In the event that poor weather is responsible for a cancellation (our decision) then a full refund will be issued. In the case where a portion of the day is cancelled then the guiding fee will be reduced proportionately.
       For room cancellations made 14 days prior to arrival a full refund will be issued. For room cancellations made less than 14 days and for all group rentals regardless of when the cancellations were made - no refunds will be issued.

Client Requirements
       All guided clients will be required to sign a release of liability waiver and medical form prior to participation. Individuals under the age of 18 must receive parental consent before registering (a waiver and medical form must be filled out and can be downloaded from this site). Although we make every possible effort to assure the safety of our clients, it must be understood that due to the environs in which these pursuits take place, high adventure activities involve risk and are inherently dangerous relative to other recreational outlets. We urge individuals to strongly consider these facts when deciding whether or not to engage in these activities.