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Lodging Policies and Frequently Asked Questions

Lodging
Policies

Deposits/Payments

When making a reservation, whether it’s done on-line or over the phone, a deposit is required to complete the reservation. In order to reserve an individual room, the deposit amount is $50. In order to make a group rental and reserve one or both buildings, the deposit amount is equivalent to one night’s stay. In either case, the balance due will be payable upon check out. We accept cash, checks made out to Rock and River as well as credit cards (Visa and MasterCard). When trying to book by phone we recommend calling between 7:30 and 9:00 in the morning or between 6:00 and 8:00 in the evening. In the event that the answering machine is reached, messages are checked frequently and calls returned promptly.

Cancellations/Refunds

Because we are a small lodge, last minute cancellations impact us significantly. Thus we’ve implemented a cancellation/refund policy that is fair, simple and based upon mutual trust. For cancellations made more than 14 days prior to the date of arrival, a full refund will be issued. For cancellations made less than 14 days prior to the date of arrival, deposits will be forfeited. The only exceptions will be in cases where extreme circumstances exist (such as very bad weather or a serious medical condition). In these rare cases, Rock and River will determine whether the circumstance qualifies as extreme or not. For all cases of group rental cancellations, deposits will be forfeited regardless of the date of cancellation…

Rules and Regulations

-Check-in is 4:00 P.M. and check-out is 11:00 A.M.
-Breakfast is served buffet style and is ready at 7:30 A.M. and put away at 9:00 A.M.
-Our facilities are entirely smoke free.
-We are animal lovers but only allow dogs in the cases where it is a group (full building) rental. In these cases we allow one, well behaved dog ($15/night). No pets are allowed in any of our individual room rentals.
-For all arrivals we leave a note on the outside bulletin board in the parking lot. It simply tells guests what room they are in (the key will be in the door). There is no need for checking in as we see all guests the next morning at breakfast.

Frequently
Asked Questions

Q: Do I have to be a climber or hire a guide to stay at Rock and River?

A: Absolutely not! Most of our lodging guests are Adirondack lovers that simply want a friendly, secluded get away, one that is full of outdoor loving, like-minded people…

Q: So what’s there to do at Rock and River?

A: We’re located in a secluded mountain valley at the start of the famous Jack Rabbit Ski Trail. Hiking, mountain biking, rock climbing, ice climbing, cross country skiing and snowshoeing can all be enjoyed, right out our backdoor! The mountain village of Keene is a five minute drive, and Keene Valley, “Home of the High Peaks”, is just ten minutes away. The Olympic Village of Lake Placid with its’ numerous shops, restaurants, events and museums as well as Whiteface Ski Area are easily reached in just twenty minutes. Great swimming holes, world class fishing streams and excellent road biking routes are likewise, all close by…

Q: Are there people there that can help us with trail suggestions etc.?

A: Most definitely! Our staff is polite, friendly, knowledgeable and passionate about the area. All are outdoor enthusiasts themselves and take great pride in helping guests and families find the perfect hike, climb or swimming hole for the day.

Q: What differentiates Rock and River from other lodges?

A: Great Question! To pick one factor it would have to be our peaceful, secluded location. We’re situated at the end of a country road, surrounded by fields and mountain views. We have no visible neighbors and because of this, we offer more of a “mountain lodge” experience rather than an “in town” one. Of course our incredibly friendly staff, homelike ambience and mountain-oriented philosophy have all been mentioned as “uniquely Rock and River”…

Q: Who’s the most popular personality at Rock and River?

A: That’s easy – Skylight, our very friendly Black Lab!